Last updated October 15, 2026
Returns & Refunds
When you can get your money back, and how to ask for it.
Our "Picture Perfect" Guarantee
Last Updated: October 15, 2026
At Superleuk LLC (Headshot Generator AI), we stand behind our AI photo generation with a straightforward guarantee: if you can't find a single great photo in your order, we'll refund your purchase.
1. Eligibility for Refund
You can request a full refund if:
- Result Quality: The AI generation failed or produced poor-quality results that do not resemble the subject or suffer from severe artifacts.
- Timeframe: Your request is submitted within 14 days of your purchase.
2. Refund Process
To request a refund, simply email our support team at support@headshot-generator.ai. Please include your Order ID and a brief explanation of why you are unsatisfied (this helps us improve our AI models).
3. Processing Time
- Refunds are typically processed within 1 business day of approval.
- Funds usually return to your original payment method (Stripe) within 5-10 business days, depending on your bank.
4. Fair Use & Limitations
We reserve the right to decline refunds in cases of:
- Policy Violation: If your account was banned for uploading prohibited content (e.g., nudity, celebs, non-consensual photos).
- Abuse: Repeated refund requests from the same user or suspicious activity.
- Source Quality: If the poor results were directly caused by disregarding our upload guidelines (e.g., uploading extremely blurry or obscured photos), we may offer a free retry instead of a refund.
Need help? Contact us at support@headshot-generator.ai